We're all into your mental health, disability & aged care support
If you have an NDIS capacity building budget or Home Care Package, we can help you with your support coordination, psychosocial recovery coaching or in-home aged care support needs.
go far, together
Allinto was born from our belief in the difference that experienced coordinators can make to the lives of people living with disability, mental illness, and people in need of aged care. Drawing on decades of experience in disability support coordination, we created Allinto as a place where guidance, support, and coaching could be combined all into one. Wherever you are in Australia, we can help you navigate the NDIS, coordinate service providers, and manage the complexities of aged care through Home Care Packages. Whether you're navigating the NDIS or seeking assistance with aged care services, we're here to help you transition through life's challenges. If you don't already have an NDIS or Aged Care - Home Care Package plan, find out if you qualify for the funding below.
Supporting clients with high and low needs
We help people with high and low needs to access supports, alleviating the need to coordinate with each individual provider.
Partnering with you to make sense of your support options
Supporting you throughout your funding journey is what we do, ensuring anyone with a disability and aged care in-home support requirement can access services suited to their needs.
Enhancing the lives of people with disability and supporting older Australians to live well at home for longer
We gather information, provide guidance, and tap into our networks to improve the lives of clients, from our first meeting and into the future.
We have offices in Brisbane, Melbourne, and Rockhampton, but we can support you via video and phone wherever you are in Australia. Our goals are built on the idea that each of our clients has different needs and a unique vision for their life. Together, the Allinto team strives to help clients work towards success within the NDIS and Aged Care system and for those who are ineligible for funding.
Our purpose
To partner with our clients to navigate complex human and social services systems, coordinating support that best meets their needs.
Our values
Integrity
Respect
Connect
Empower
Meet The Team
We’re all into providing support to help you navigate your disability and aged care funding journey and work towards a successful outcome. Meet the group of people who make our services possible.
CEO
Karen Hale-Robertson
Karen is a highly experienced health and community services executive, heading up the team at Allinto. She has more than 25 years of experience in business and program management, policy and advocacy, organisational performance, and stakeholder engagement. Karen is committed to reducing health inequalities, social injustices, and other disadvantages affecting vulnerable people in our communities.
OPERATIONS MANAGER
Petra Grum
Petra has over 18 years of business development experience acquired through diverse corporate and non-for-profit roles in both Australia and Slovenia. She has a passion for working in the disability sector alongside high-performing teams to make a profound impact on people's lives. She is deeply committed to helping individuals lead better, more independent, and fulfilled lives.
REGIONAL LEAD
Virginia Bell
Virginia has over 10 years’ of experience working in the disability and mental health industry. Having started as a support coordinator two years ago, Virginia now heads up a team of Support Coordinators. "Watching my team grow in knowledge and confidence and being able to support them through their day-to-day is the most rewarding part of my role."
Regional lead
Paul Williams
Paul leads a team of support coordinators. He has a strong background in youth and community services, and prides himself in his ability to engage with participants from all walks of life. "I support my team to work collaboratively to find solutions that enable participants to build capacity and independence.
REGIONAL LEAD
Courtney Falknau
Courtney heads up a team including specialist support coordinators, support coordinators and graduates (trainees). Courtney has worked in the sector for eight years, in service delivery management, support coordination, and trauma-informed care for youth and disability as a residential support worker. Courtney enjoys being able to guide new and experienced support coordinators in their roles.
Governance
Allinto is governed by a dedicated Board of Directors, who are committed to meeting high standards in corporate and clinical governance, transparency and accountability. Meet our Board of Directors below:
CHAIR
Angela Tillmanns
Angela has extensive experience in the disability sector and serving on not-for-profit Boards through a variety of roles. Prior to working in the community sector, Angela worked at the senior executive level in the Federal Government leading the design and implementation of human service systems. Angela is passionate about guiding organisations to deliver a fairer society where everyone can contribute at their full potential. In addition to her role as Chair of Allinto, Angela is also Chair of Multicap.
A registered NDIS Support Coordination agency
We are proudly a registered National Disability Insurance Scheme (NDIS) support coordinator, our registered ID is: 4-IHM7G8V. This means that we meet strict quality and safety standards. Meeting the National Disability Insurance Agency (NDIA) guidelines provides peace of mind that we are committed to quality and safety for our clients.
Accessing the NDIS
Our Support Coordination and Psychosocial Recovery Coaching service can only be used by those who have funding for these services in their NDIS plan. The NDIS provides financial and practical support for people with disabilities and their families. Check whether you’re eligible for the NDIS and how you can apply.
Child and Young Person Safety and Wellbeing Statement
Allinto Limited is committed to the safety and wellbeing of all children and young people. Allinto has a zero tolerance for violence, abuse, neglect and exploitation of children and young people.
To support this commitment, Allinto is focused on providing an environment where all children and young people are safe, feel safe, and their voices are heard about decisions that impact their lives.
Allinto also respects diversity in cultures and child rearing practices. Allinto promotes the cultural safety of children and young people of Aboriginal and Torres Strait Islander and other culturally and/or linguistically diverse backgrounds.
Allinto values the input of, and communicates regularly with, families and carers of children and young people involved in upholding their safety and wellbeing.
Allinto is focused on preventing the abuse of children and young people, through a proactive approach that includes:
- identifying risks to the safety and wellbeing of children and young people early and removing or reducing these risks,
- fostering a culture of openness that supports all persons to safely disclose risks of harm to children and young people,
- treating all allegations and safety concerns relating to children and young people, seriously,
- enacting our legal and moral obligations to contact authorities when we are worried about any child or young person’s safety,
- ensuring workers understand that they are required to act in accordance with Allinto’s Code of Conduct, and associated procedures and processes
- championing children’s and young people’s rights and modelling best practice in ensuring their safety and wellbeing,
- robust human resources and recruitment practices that minimise the risk of new and existing Directors, workers and volunteers from abusing children and young people,
- incident management processes that assertively respond to safety concerns regarding children and young people in required timeframes, and
- routinely training and educating our Directors, workers and volunteers on the risks and responsibilities regarding abuse of children and young people.
Our policies
The Board set the strategic direction for the organisation by formulating and approving the Allinto Strategic Plan. The Strategic Plan is revisited each year at the Board Planning Day. The Strategic Plan is then passed to the Executive Leadership team for implementation.
The work of the Board is supported by committees and, as part of the governance review, these were reviewed and realigned to support with the organisation’s current needs. The Board currently has four committees: Strategy, Finance and Audit, and Risk and Quality.
The Allinto Board ensures that the organisation has in place a contemporary and appropriate governance framework.
It recognises the impact of good governance decisions for customers, their families, representatives and advocates, stakeholders and staff.
Great customer service is a priority for Allinto so that our customers and those responsible for their care are very satisfied with our support.
We are focused on enhancing the lives of our customers, through our support and will continually look for ways to improve quality and add value to the services and support our customers choose to access from us.
Allinto is committed to effectively engaging with our stakeholders as a way of discovering new opportunities and addressing issues.
We will engage respectfully, openly and authentically with our stakeholders to ensure shared understanding, identify and address issues, and discover new opportunities to collaborate. Our stakeholders are groups or individuals who can influence or are impacted by our activities (either directly or indirectly) and include communities, government, government agencies and employees.
Allinto understands that careful financial management is essential to ensure the organisation can deliver quality services now and into the future.
We are committed to effectively managing Multicap’s financial risk so that the organisation is sustainable over the long term.
Click here to read our Policy on Treasury and Financial Sustainability.
Allinto will create and maintain a workplace culture that values and enables all employees and volunteers to have a positive experience across all stages of their employment with Allinto.
We are committed to valuing and respecting our employees and will create and maintain a positive culture and promote integrity, fairness, inclusion, accountability and consistent decision making across all Allinto workplaces enabling us to deliver high quality customer service.
Allinto understands the importance of information being collected, stored and used appropriately.
We are committed to protecting the information rights of the public, our customers, our staff and the organisation and complying with legislation relating to the capture, storage, disposal and use of information.
Allinto understands the importance of information being collected, stored and used appropriately.
We are committed to protecting the information rights of the public, our customers, our staff and the organisation and complying with legislation relating to the capture, storage, disposal and use of information.
Allinto works tirelessly to uphold the human rights, safety and wellbeing of our customers. This policy provides guidance to the Allinto Board, management, volunteers and all staff regarding our zero tolerance approach to violence, all forms of abuse, neglect and exploitation.
We have a zero tolerance approach to violence, any form of abuse including sexual abuse, neglect, exploitation or discrimination. We are committed to prevention, early intervention and prompt responses.
We are committed to continually improve our risk management systems and processes and maximise safety outcomes for all.
All employees, officers, volunteers and contractors have a responsibility to actively participate in Allinto's Risk Management Policy, Risk Management procedure and all policy and procedural documents within the Risk Management framework.
We are committed to managing our assets sustainability over the long term. We have a strategic role in ensuring safe and accessible assets that contribute to the quality of life of our customers and employees, and that protect and enhance Allinto’s reputation.
Customers should experience high quality services and support from Allinto.
Our Code of Conduct provides a framework of principles that helps us display the conduct that reflects our commitment to our customers, our communities and each other. These principles are respect for the law, respect for persons, integrity, economy and efficiency, and diligence.
Allinto is committed to creating workplaces that are fair and inclusive, that enable people with all abilities to thrive and achieve their goals, and that reflect the diversity of our customers and employees.
We are committed to diverse ways of thinking and working, and to continual improvement of customer services and support from access to a broader range of ideas and insights drawn from a diverse range of backgrounds and perspectives.
Want to find out more?
Get in touch with us if you’d like to know more about Allinto and the services we offer. We’re always happy to talk to clients about how we can help.