Tom with Allinto Support Coordinator Keela.
Tom has lived with an acquired brain injury for much of his life. For years, he managed well, working as a supported employee in the mail room at Logan Hospital and living independently in government housing. Life was manageable for Tom, and he felt capable and independent in handling his own affairs.
However, as Tom aged, his condition began to deteriorate. He developed Chronic Obstructive Pulmonary Disease (COPD), and his mobility declined, making everyday activities increasingly difficult.
Tom’s family, particularly his brother-in-law Ed — who has been a steadfast advocate for him — and his wife, a nurse, recognised the growing challenges he faced. They understood that Tom’s needs had become more complex, especially after the passing of his parents, which left him with limited financial resources and further complicated the search for appropriate support.
Navigating the National Disability Insurance Scheme (NDIS) was a daunting process for Tom’s family. However, their persistence led to a connection with Allinto where experienced support coordinators stepped in to help Tom secure a place in a supported independent living home on Brisbane’s southside.
This transition to supported independent living brought significant relief to Tom and his family, knowing he was now in a safe and supportive environment.
Despite this progress, Tom’s health and psychosocial needs continued to evolve. To address these needs, his family reconnected with Allinto, where Keela provided tailored support coordination.
Keela navigated Tom’s complex needs, ensuring he received the support required for his behaviours and social interactions, greatly enhancing his quality of life.
Through Keela’s efforts, Tom was introduced to weekly hydrotherapy sessions and participated in community activities, both of which have significantly improved his physical and mental wellbeing.
Witnessing the positive change in his brothers-in-law situation, Ed said he was impressed by the impact of quality support coordination.
“The compassion and respect demonstrated by the Allinto team have been invaluable,” Ed said. “Without their support and dedicated services, navigating Tom’s complex needs would have been incredibly challenging,’’ he said.
“Tom’s experience with Allinto has been transformative, and he is deeply grateful for the support he has received.”
Tips for navigating disability support
Tom’s family encourages others facing similar challenges to:
- Seek knowledgeable guidance from experts.
- Choose a provider that aligns with individual needs.
- Maintain realistic expectations throughout the process.
With the help of Allinto, Tom now enjoys a higher quality of life and greater independence, and his family feels reassured knowing he is receiving the care he deserves.
For more information about Allinto’s tailored support coordination services, please contact our friendly team on 1300 245 516.