Having spent six months at the Gold Coast University Hospital, Robyn was unable to be discharged due to her need for appropriate care and support at home.
Admitted originally for an infection, Robyn’s mobility had declined so severely that hospital staff expressed concerns about her safety if she returned home without additional support and recommended the Hospital to Community (H2C) program.
The H2C program provides person centred discharge solutions so that people can return safely to the comfort of their own homes.
Allinto Senior Support Coordinator, Keela worked closely with Robyn while she was still in hospital to successfully obtain funding for services that would support Robyn to live safely when she got home,
Robyn describes Keela as a “godsend” for her expertise and knowledge about the supports that are available in the community.
“Working with Keela was a transformative experience. For the first time in years, I felt genuinely safe and that everything would be okay,” Robyn said.
When Robyn was ready to transition home, her care moved seamlessly from Allinto’s Support Coordination to a disability provider delivering quality in-home services.
Upon returning home, Robyn was overjoyed to be reunited with her beloved dog, Gordon, and now receives daily support at home, including wound care, physiotherapy, occupational therapy, and nursing services.
Before her hospitalisation, Robyn relied heavily on her sister, Jenny, a full-time teacher specialising in working with children with disabilities but with the right support, their relationship has drastically improved.
“The relationship I have with Jenny is now much more relaxed. We can sit together and enjoy a cup of tea, which means the world to me,” Robyn said. “She is excited to be back at work, engaging in the activities she loves.”
“I truly believe this program saved us both,” Robyn said. “I feel like I won the lottery—not in terms of money, but in the sense of security, safety, and wellbeing that this support has given me. It means so much.”
By collaborating closely with Queensland Health and other stakeholders, Allinto ensures that patients like Robyn not only transition home safely but also thrive in their communities.
As Keela continues to support Robyn in achieving her goals, Allinto remains committed to helping poeple like Robyn take control of their lives, one step at a time.
For more information about the Hospital to Community program or our support coordination services, please contact our friendly team on 1300 245 516.