Charlie with his mother Mel.
Securing NDIS funding is just the first step in a long and often overwhelming journey for many families.
After receiving approval, Charlie, a 16-year-old with autism spectrum disorder (ASD), and his family found themselves unsure of how to make the most of his funding.
Charlie’s mother, Mel, said they knew they needed support coordination and plan management but had no idea where to start.
Turning to her local community for advice, Mel posted in a Facebook group asking for recommendations and among the responses, Allinto was suggested by multiple people.
“I’m so glad we chose Allinto,” Mel said. “From the moment we were allocated to Tarrlita, everything became so much easier.”
Allinto Support Coordinator, Tarrlita quickly stepped in to guide the family, offering hands-on support and advice to empower them in decision-making.
“It was a pleasure to support Charlie and his family to capacity build by providing services that enable Charlie to draw on his strengths whilst supporting his needs,” said Tarrlita.
One of the biggest challenges was connecting Charlie with the right practitioners, including an occupational therapist, speech pathologist, allied health assistants, and disability support workers.
“These are all services I could have found myself, but it would have taken a long time – time that I just don’t have,” Mel said.
“From my first meeting with Tarrlita by phone, I felt so much more comfortable with the tasks ahead. It had been a very difficult year for us as a family due to Charlie’s struggles and her empathy and understanding eased the load immediately. She made the entire process smoother and more efficient.”
Tarrlita also introduced the family to a workforce support program and Charlie is now on a structured path towards employment.
“Finding employment had been a longstanding goal for Charlie, but until now, his disability had presented challenges in achieving this.”
“We’re only just starting, but this program is absolutely perfect for Charie’s needs. “It’s exactly what we were hoping for and we have Tarrlita’s initiative and out-of-the-box thinking to thank for it.”
Accessibility has been another key factor in their positive experience.
“Tarrlita is always easy to contact—whether by phone, email, or SMS. She has never failed to respond when I’ve left a message, and no question has ever been too small.”
“If anyone is considering support coordination, I cannot recommend Allinto highly enough. We now feel supported in a way we never have before, and that has made all the difference.”
For more information about Allinto’s tailored support coordination services, please visit our website or contact our friendly team on 1300 245 516.